2
Maintenance outage notice in app
Jan 5, 2024
Recently I tried to use the app on my iPhone and iPad. The app wouldn’t load, all I saw was a white screen.
After trying various things I went the website and saw it was unavailable due to maintenance.
I assume the app on the phone is tightly integrated with the website.
When the website is unavailable it would help if the app showed a notice. So users like me don’t spend time trying to fix the app when all we need to do is wait.
Comments
That's a bug that arose due to how the apps and website are connected and the method via which we had to take the app offline.
We'll have to cut a new version of each app for a maintenance message to show up for cases like that. It's on our todo list and has been for a while.
I'm sorry this issue had not already been resolved and I'm sorry for the inconvenience and confusion during the last outage!
Nadia thanks for your prompt reply. No need to apologise, outages happen.
I submitted the report as I am invested in The StoryGraph and want to continue seeing it succeed.
You continue to achieve so much with such a small team.
techxplorer Thank you so much for this lovely note!