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Awhile back I remember you guys asking about "pain points" in user experience, and it occurred to me that there's something that tends to happen for me when I launch the mobile app on my iPhone.
I tend to have the app running in the background since I use it a lot, and I've noticed that usually when I reopen it after being away for a bit, I experience a loading issue. The loading circle usually shows up on the first page I see (wherever I left off, home page, profile, etc), and it doesn't go away. If I try to track progress on a book, it tends to not save in this situation. Typically, I get around this issue by immediately hitting one of the navigation tabs on the bottom toolbar to go to a new page. That's become something I just automatically do now to avoid loading issues or unsaved progress reports, book status changes, etc.
It's not the biggest issue, I know, but I thought I would reach out in case it's helpful or if you guys have any suggestions! I'm using an iPhone 13, if that's relevant.
Hello! We're aware of this issue and haven't figured out why it happens or what causes it to happen (as it doesn't happen 100% of the time nor for everyone). The quickest way to resolve it is to pull down and refresh when you open the app and see the spinner. Sorry the trouble!
Nadia thank you! That’s helpful!