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iPhone app opens with spinning loading gif and doesn't allow changes to be saved until a refresh
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knkoch

Awhile back I remember you guys asking about "pain points" in user experience, and it occurred to me that there's something that tends to happen for me when I launch the mobile app on my iPhone.

I tend to have the app running in the background since I use it a lot, and I've noticed that usually when I reopen it after being away for a bit, I experience a loading issue. The loading circle usually shows up on the first page I see (wherever I left off, home page, profile, etc), and it doesn't go away. If I try to track progress on a book, it tends to not save in this situation. Typically, I get around this issue by immediately hitting one of the navigation tabs on the bottom toolbar to go to a new page. That's become something I just automatically do now to avoid loading issues or unsaved progress reports, book status changes, etc.

It's not the biggest issue, I know, but I thought I would reach out in case it's helpful or if you guys have any suggestions! I'm using an iPhone 13, if that's relevant.

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Nadia
Jul 7, 2022

Hello! We're aware of this issue and haven't figured out why it happens or what causes it to happen (as it doesn't happen 100% of the time nor for everyone). The quickest way to resolve it is to pull down and refresh when you open the app and see the spinner. Sorry the trouble!

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knkoch
Jul 7, 2022

Nadia thank you! That’s helpful!

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