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New icon fails to load with no error message
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kestrellady

I was trying to change my icon and I would load an image and the page would refresh, but my icon wouldn't change. I tried several times, removing the current icon to try to load the new one, but it would still just refresh and not load anything. I'm assuming that the file was too big, because I did eventually try a different image that loaded fine the first try, but there was no error message or anything to tell me what was going wrong.

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Nadia
Jun 19, 2022

Hi! If it's a case of the file being too big, it should have given you an error message to that effect. I suspect it was something to do with the encoding of that image and so our compression wasn't working against it. Probably best for you to send in the photo if you're comfortable and we can attempt to recreate the problem on our end.

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kestrellady
Jun 19, 2022

Nadia I've attached it! It's a crop of a wikimedia image, so no worries about privacy or anything.

The_Artist's_Wife_(Périe,_1849–1887)_Reading_MET_DP275102 (2).jpg
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Nadia
Jul 7, 2022

kestrellady Hmm! That's worked for me! If you try saving the image above and then using it as your profile picture, does it now work for you?

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