for a few days, I have been encountering a weird bug where I'm unable to open some of my club's forums.
the message I get is the generic "We're sorry, something went wrong! 😔
Please try again later and email us at support@thestorygraph.com if the problem persists."
my account is a club member, not the owner.
the problem exists on pc in browser (firefox) and in the app.
I asked other users and they do not have the same problem.
I tried it with the club owner account and discovered this:
on my account, the post order is set to "descending". on the club owner account, it is "ascending" (because it keeps reverting back to that).
I can open the forum with the club owner account. it contains 3 pages of posts & replies.
if I try to change the post order to "descending" or try to go to page 2, I get the same bug.
these are the forums where I encountered the bug:
https://app.thestorygraph.com/book_clubs/a61251cd-ba25-4ec1-afa7-0b802d7009e5/forums/ff415184-6189-4eef-b970-3b77d847eb26
https://app.thestorygraph.com/book_clubs/a61251cd-ba25-4ec1-afa7-0b802d7009e5/forums/abec8ceb-67f7-4450-a716-fd7542714501
https://app.thestorygraph.com/book_clubs/a61251cd-ba25-4ec1-afa7-0b802d7009e5/forums/ff14484e-f509-4722-a0f7-c3b8bd63d48b
I can open and use all other forums of the club fine.
Nadia Thank you for fixing this so quickly!
imaginary_space I was worried I was taking too long, frankly! Thank you so much for your patience!
Update: I think this was fixed in response to a support message another club member sent.
imaginary_space We'll keep an eye. A bunch of performance issues are cropping up which is causing a bunch of issues on the app. We think we've resolved it but then something else crops up. Hopefully it's all resolved soon. We're very sorry for the inconvenience here.
Nadia it's happening again, in this forum:
https://app.thestorygraph.com/book_clubs/a61251cd-ba25-4ec1-afa7-0b802d7009e5/forums/5ca572f7-eef7-420f-af4a-12e802f1b17c
Last time, I believe it was due to a user posting harmful code - might be they're trying to format something, might be it's a scammer, I have never seen the messages. Could you check it out, please? And maybe see if something can be done to prevent these posts down the line? Thank you!
imaginary_space I've just recreated it. It's breaking because there's a comment there attached to a non-existant user. Been meaning to make sure being in this state this doesn't crash the page.