I obviously don't know how things are handled behind the scenes at TheStoryGraph, but I'm a subscriber currently and have added some data to a few books. However, I really don't feel it's important that these tickets should be fast-tracked (assuming they are), taking up time which could be spent on people having more urgent problems. So, would it be possible to add a little box to tick before we submit a new ticket stating this is not a priority?
I've no idea if this would help you now, but since this app is going to explode in popularity in 2022, it might be of some value 😃